Massage Envy Reviews

STAY FAR, FAR, AWAY FROM THE SEAL BEACH MASSAGE ENVY!

Unfortunately, there is no way to review and give zero stars. The Seal Beach Franchise of Massage Envy is so poorly managed that, when you have an appointment, you can not count on receiving services. Today was the 4th time this has happened to me. Twice, when I arrived for my appointment, they had no record of it. Three times I was notified the day of my appointment, but prior to my arrival, that the masseuse wasn't available. The first time, the masseuse was ill. The second time, the masseuse "wasn't able to come to work" that day. The third time, the same individual as the second time no longer worked for them, yet they scheduled my appointment with him.
When I spoke to the poorly kempt manager today and asked for a refund for the 8 credits that I have on the books she told me I would have to talk to corporate about that. When I asked for the contact information for the owner I was advised that the information was not available. When I asked for the telephone number for the corporate office I was told she didn't have that information either, that nowhere in the entire building was that information available. She did give me a list of emails and one number for customer service, which ended up being the number for a franchise in Michigan, who kindly emailed the corporate number to me. At this point, I have not been able to contact anyone at that number.

I recently got a massage by Andreya she did a great job on my hurting hands and the total massage. Very friendly and professional. I recommend her for a great massage.

My husband called to purchase me a massage for Mother's Day. They told him they had a 2 for 1 offer and that I could get two massages for the price of one. They told him I would be given a voucher for the second massage once I had the first massage. At the end of my massage, they did not give me a voucher. My husband spent four days calling them. When someone finally returned his call, they told him he would have had to purchase the deal in person and would have been given two vouchers at that time. So, one sub-par massage cost $120. Massage Envy is a scam. I would recommend finding a massage therapist who works for themselves. At least you know the money is going to the therapist rather than a chain.

They refuse to cancel my account. I put on hold d/t covid, but they kept charging my monthly fee. I am out 3 "credits" which translates into about $180 that I would like refunded. Every time I ask them to cancel my account and leave me alone (asking since January), I get a hard sell phone call disguised as a "just looking for information" voice mail. Their disreputable sales practices far outweigh any benefit from the few massages and facials I got. Wish I had never signed that contract.

I made an appointment over a week ago for 1 hour and 30 minutes for hot stone massage.
When I show up to my appointment the girl that was supposed to do my massage told me she didn't know how to do the hot stone massage. Really?
I booked the appointment in advance and nobody call me to tell that the massage girl didn't know how to do the hot stone massage? Dissatisfied and disappointed. River Edge customer support is the worst. My rating is very poor. 1 star still to much.
Rosi Emanuel

My 96 year old grandmother went in for a single massage using a gift card. She was lied to and convinced to sign up for a monthly program where she was charged $50 a month for over a year. She had no idea she had been signed up for this. Instead, she was told the information was needed to book her massage. When we contacted them, not only were they unpleasant and unapologetic, they refused to refund a single dollar and tried to claim the contract was binding. What a terrible approach to business and immoral way to take advantage of our elderly.

Try any other massage parlor except Massage Envy, with Pompano location as worst of the worst. YOU WILL LOOSE MONEY!

Please please please read fine print and ask questions regarding your memberships several times! Rude management, unprofessional and not helpful.

Sierra was AMAZING, I went to the beavercreek location off north Fairfield. She catered to all my needs. I am a night nurse, I have knots beyond belief. She worked with me and even gave me a print out of exercises to do at home to help my muscles. Best massage I have ever had. Highly highly recommend her!

I Had the worst experience ever. Every time I call there always mean to me. When im done with my Sessions the Receptionist makes weird faces at me racial type of faces. When I thought the therapist Was being friendly. I gave her my number the GM Adriana called me and said I was unacceptable. I felt so disrespected. I will be writing to the Better Business Bureau. There's nothing wrong in offering your number. Plus the faces and treatment by the staff. Unacceptable

I just found out the whole year I have been being double charged it seems like over multiple times I just looked at my statements for this year and there's 15 charges that they charged me for a monthly membership that is suppose to charge you once a month I would reccomeand if you used this place to look at your bank statements

ZERO STARS IF POSSIBLE! This place refuses to cancel my account during a global pandemic. HEARTLESS, HEARTLESS people working this location. This location on 389 Washington St. Jersey City, NJ (aka clinic 1376) is individually owned. The girl on the phone feels good about her job telling people they can't cancel. How do you sleep at night? The entire world is living a nightmare: COVID, losing loved ones to the virus, losing jobs, losing income; yet you have ZERO heart. This is how you will be remembered. This place is mediocre if you're used to Manhattan spas. Read others' reviews, and believe them! HORRIBLE! STAY AWAY!